Responsible Gaming

Gambling always carries a real risk of financial loss. Every bet can win or lose, and no strategy removes this risk. Responsible gaming means you treat betting as paid entertainment, not a way to earn regular income.

On WinWin, you can manage your play so it remains safe and controlled. To protect your money and emotional balance:

• Set a budget for gambling and never use funds needed for rent, food, education, medical bills, or family needs.
• Decide on daily, weekly, or monthly deposit limits before you start playing and respect those limits.
• Use account tools to track your activity so you can see how much time and money you spend on betting.
• Take regular breaks from play to keep a clear mind and avoid impulsive decisions.
• Accept losses as part of gambling and avoid chasing them by raising your stakes.
• Stop playing when it stops feeling fun or when you feel stressed or angry.

These principles help you enjoy betting entertainment while protecting your financial stability and mental health. Responsible play supports long-term enjoyment and reduces the risk of addiction.

Gambling addiction can grow slowly and may be hard to notice at first. Paying attention to your own habits can help you spot warning signs early. Betting addiction is a serious condition that requires prompt attention and support.

Possible indicators of a gambling problem include:

• Spending more money or time on gambling than you planned.
• Feeling restless, upset, or irritated when you try to reduce or stop betting.
• Chasing losses by increasing stake size or playing longer to "win it back".
• Hiding or lying about your gambling from family, friends, or colleagues.
• Using money meant for bills, savings, or loan payments to fund gambling.
• Borrowing money, taking loans, or selling belongings to continue betting.
• Neglecting work, studies, family duties, or social life because of gambling.
• Thinking about gambling most of the day or planning how to get money to play.
• Using gambling to escape from stress, sadness, loneliness, or other emotional pain.
• Repeated failed attempts to stop or cut down, even when you want to change.

If you recognise several of these signs in your own behaviour, consider it a signal to slow down and seek help. Early action can limit harm to your finances, relationships, and health.

Betting addiction can affect anyone, regardless of age, income, or background. Taking steps to regain control is a sign of strength and responsibility. WinWin offers tools and guidance that can support you in managing or stopping harmful gambling.

Practical recommendations include:

• Set clear money and time limits for play and stick to them every session.
• Use account limits such as deposit caps, loss limits, and session time controls.
• Activate a cooling-off period or temporary self-exclusion if you feel your control is slipping.
• Remove saved payment methods to slow down your ability to deposit impulsively.
• Keep a written record of your gambling spending to understand its real impact.
• Avoid gambling when you feel stressed, angry, lonely, or under the influence of alcohol or drugs.
• Do not treat gambling as a source of income; focus on your regular job, study, or business for earnings.
• Share your concerns with someone you trust, such as a family member or close friend.
• Seek professional counselling or support groups that focus on gambling addiction.
• Take up alternative activities such as sports, hobbies, or social events to fill time you used to spend on betting.

These steps can help prevent a developing problem from getting worse and support recovery if addiction is present. You do not need to manage this alone; support and practical tools are available.

Support for gambling addiction is available in Bangladesh and online. If your own efforts are not enough, professional and community services can offer structured help, counselling, and advice.

Main external help resources include:

• Mind Aid Bangladesh – Mental health clinic offering counselling services; ask about support for gambling-related issues: https://mindaidbd.com/
• Psychological Health and Wellness Clinic (PHWC) – Provides psychological counselling in Dhaka; you can enquire about addiction-focused services: https://phwcbd.org/
• Moner Bondhu – Online and in-person counselling platform for mental health issues; can support stress, anxiety, and addictive behaviours: https://monerbondhu.org/
• National Institute of Mental Health (NIMH), Dhaka – Government mental health institute; you can seek medical assessment for addiction: http://www.nimh.gov.bd/
• Online Gamblers Anonymous global resources – International self-help community offering meetings and recovery materials in English: https://www.gamblersanonymous.org/ga/
• WHO mental health resources – Information, coping tips, and guidance on seeking help for mental health and addictive behaviours: https://www.who.int/health-topics/mental-health

If you feel at risk of self-harm or severe distress, contact local emergency services or nearby hospitals in Bangladesh immediately.

If you are worried about your gambling behaviour or think you may have an addiction, you can contact WinWin support. Our support team can inform you about account limits, self-exclusion options, and other responsible gaming tools for players in Bangladesh.

You can reach customer support through:

• Live chat on the WinWin website, subject to service hours.
• Email support using the address provided in the contact section of your account.
• In-platform message centre, where available in your player profile.

When you contact support, mention that your request relates to responsible gaming so your case can be handled in line with our safety policy. Support staff can guide you through the steps to reduce or stop your access to gambling products if needed.